Our fearless leader Chris has close to two decades of market research experience. As well as being a qualified Practicing Market Researcher, he’s also produced fantastic results for many of the world’s leading FMCG brands with his fresh thinking and commitment to excellence. Full of drive, good
Becky joined the world of research 13 years ago in the UK, before moving to Sydney in 2009. Her experience with local and global agencies crosses a wide range of brands and markets, from FMCG to services and media. Becky's a hands-on leader, managing projects end-to-end to ensure the client's needs are at the heart of the entire project. She's excited by segmentation, usage and attitude, brand positioning, concept and offer testing, and market opportunity studies.
Andrew has been in the market research world for 14 years with extensive experience across a wide range of methodologies - both quant and qual. Andrew specialises in FMCG research including sensory, brand, packaging, U&A and segmentation. He's applied this expertise across food, beverage, liquor and household goods as well as grocery, services, building & construction and OTC pharmaceuticals. Phewy! Andrew's research philosophy is “I'll tell you what you need to know, not what I think you want to hear”. He enjoys having a story to tell with the data.
Natalie brings to PLAY an extensive background of consumer insight experience, primarily from working in client-side roles at large FMCG and retail companies in Australia. From U&As, ad and concept testing, occasion mapping and brand tracking to customer experience platforms, she is well versed in conducting and utilising research to transformative effect. Her vision for research is simple: "Insights should clear, concise and readily understood by all client-side audiences." She believes insights can encourage cross-team collaboration and help inspire action by making the customer at the heart of all decision-making.
Emma brings extensive senior-level agency experience from working on projects across
Our favourite Dutchy, Mia's stellar background in hospitality is a great foundation from which to coordinate our sensory and product tests. Effortlessly running our 30-booth CLT while keeping the PLAY team in order is no small feat, but Mia's smarts and admirable levels of calm make it all look too easy.
Helen has 17 years research experience specialising in FMCG and sensory research. During this time, Helen's successfully guided FMCG's product development, from idea screening to concept through to pack and (specifically) product refinement. A finalist in the AMSRS Research Effectiveness Awards for ‘Commercial Excellence’, her product segmentation work identified a new product category and resulted in growing the ‘first mover’ brand by 21% overnight! Helen loves that she gets to eat ice cream and drink the occasional wine at work…. all in the name of research!
Rox is a passionate researcher who, for the past five years, has collaborated with many large FMCG brands on quantitative projects. Her background is in concept and product testing, brand health tracking, and mystery shopping. Curious by nature, Rox enjoys being involved in every part of a project and working with clients towards fresh insights.
Carla started her career in consumer insights seven years ago working with multinational research agencies. She built her expertise in customer satisfaction, mystery shopping and U&As in industries such as FMCG, automotive and retail. Carla loves talking to people and learning the ins and outs of the consumer journey. Sharing her discoveries with clients gives her a sense of purpose and joy.
Kristina keeps our Shopper Social community happy and engaged. She is a dedicated content creator; sharing fun and creative ideas for parents and DIY enthusiasts for up-cycling and creating innovative homes and gardens. Having previously developed and implemented Pfizer Pharmaceutical's Community Engagement program across Australia, Kristina has a deep understanding of what it takes to build community engagement and strong member relationships.
PLAY is a boutique, results-oriented, creative consumer market research agency with a culture of continued improvement, and an unfaltering ‘can do’ attitude.
Our vibrant, passionate team possess diverse experience from both agency and client side, and we have experience (both internationally and locally) in a range of quantitative and qualitative approaches, that drive meaningful insights.
We are agile and innovative in our approach to research; proud to have long-term relationships with our clients, and lucky enough to be located on Sydney’s beautiful northern beaches and in the city of Melbourne, Australia.