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concept testing: the basics

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Does the term 'concept testing' sound a bit confusing or airy fairy? If you need some clarity on how this kind of research can help you with product development or that big launch you're planning - let us fill you in! In this post we cover: 

  • What is concept testing, exactly?
  • Why is it so darn important?
  • Concept testing and development in practice

Here at PLAY, we think it's a bit barmy to bring a new product to market without first investigating consumers' perceptions and reactions to the idea. Getting the testing right means you won't ever need to take such crazy risks! Let us explain how...

What is concept testing, exactly?

 
Concept testing is an efficient way of finding out how consumers would react to your new product BEFORE you invest in producing and marketing it.
 
You can evaluate multiple concepts with consumers, decide which is the strongest idea and then confidently say "HELL YEAH, let's roll with this one!".
 
The process involves refining your ideas so that you build the strongest possible proposition for your ideal audience. It will uncover real people's perceptions, wants and needs surrounding your product.
 
Pretty critical stuff, right?sharon-mccutcheon-o2glCCYUCe8-unsplash
Why is it so darn important?
 
As I'm sure you know all too well, turning a big new idea into a physical product on the shelf is a MAMMOTH task. Concept testing helps you make the right choices.
 
Getting feedback on your idea from real life shoppers allows you to polish and perfect it, ensuring that you get the final product just right.
 
You might think you know your consumers inside out, but when someone in the business has a wild new idea (hello conflicting internal agendas and potential corporate war!) it's pretty tough to know whether shoppers will lap it up. 'Winging it' on a hunch is a seriously risky strategy to take.
 
Take it from the experts: it is essential that new product ideas are grounded in consumer wants and desires. This even extends to timing - are consumers even ready for it yet?
 
A perfect example of this is antibacterial and anti-viral tissues. The idea was first brought to market before consumers had even adapted to using antibacterial hand wash - it seemed bizarre! However, today (in our anti-germ crazed world) these products are commonplace. Who's betting on antibacterial toothpaste next?!
 
Need some more rigour for your business case? Back it with consumer research and you're well on your way to big smiles and buy-in.
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Concept testing and development in practice

 
Testing and development can be used for physical products (such as testing new flavours - one of our specialities!), or service ideas (things like loyalty card schemes, for example).
 
This kind of research is looking at testing and developing an IDEA, rather than a physical product (although you can do this as part of product testing... we can shimmy it into the screener).
 
If you test the concept as well as the product, then things get really interesting. You're able to compare how the idea performs in contrast to the actual product (read more on product testing HERE).
sticker-mule-197268-unsplashThe break down
 

DEVELOPMENT

This is usually qualitative. Often you'll have a rough idea but need help to optimise it with consumers in the room. This qual element starts fleshing out the concept, and solidifies your consumers' 'reason to believe' (pro tip - this RTB might be different from what the marketing team initially comes up with, that's why it's important to check in with consumers!).
 
Sometimes development can start even earlier than this stage - before you've even come up with a concept. Brainstorming sessions with consumers (if not already done internally) can drum up some ideas to get you started!
 
CONCEPT SCREENING
 
I'll use flavour screening as an example here. What we're looking to do is find different flavours for the next concept. It's essentially about prioritising the options.
 
If you want to get technical on methodology, we'd generally use a TURF Analysis but it could also be a Max Diff, Latent-Class Analysis or Hierarchical Cluster Analysis (you could have hours of nerdy fun Googling those! Just get in touch if you'd like to know more from the team!).
 
TESTING
 
In our humble opinion, when you are testing concepts where the purpose is to refine the many to a few, one of the most effective tactics is to use a sequential monadic study design.
 
We would then switch to a monadic design for later stage concept testing. This is when we are looking for a purer read (one that is not influenced by positional bias i.e. the other concept tested), and when we want to concentrate on improvement (we can dedicate more time to the one concept, instead of a little time to each of 10 concepts). Monadic testing works best here because it ensures that each shopper sees only one product option before the findings are collated and compared.
 
This is more realistic than displaying several new concepts up front and asking shoppers to pick a favourite, as in store people aren't faced with several variants of the same thing at the same time. (At PLAY, we like to keep it real wherever possible.)
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Over to you
 
As you can see, concept testing is a pretty vital part of your NPD strategy.... whether you're ready and armed with some concepts to test or you're just at the ideas stage, we're here to help. Get in touch via hello@playmr.com.au and we'll hit you straight back with our two cents.
 
P.S. While you're in an ideas and innovation mindset, you don't want to miss our latest white paper 'Making Innovation Happen'. We've got practical tips for making innovation a way of life in big business (and how to get around those classic innovation pain points!).
 
Get the innovation white paper
 
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Packaging is arguably the most valuable consumer touchpoint; after all, we all judge books by their covers.

 

The risks of poor packaging design are huge, and customer alienation can lead to severe losses in sales.

 

Do you understand the mind of your shopper, and what leads them to purchase? Packaging research is the essential first step in the pack design (or redesign) process.

 

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