customer experience

The way you communicate with your target market, and when and how you craft your messages, makes a huge different in terms of their propensity to engage with your brand, and stay loyal to your brand for the long-term.

At PLAY, we use tried and tested techniques to ensure that your communications are grounded in insight, and reach the right customers, at the right time.

When it comes to customer satisfaction, we realise you’re a customer too! We’re continually looking for ways to improve how we work with you, and are very grateful for any feedback.

At the end of every project, we send you a customer satisfaction survey to help understand how we performed and if we can improve next time. With your feedback, we can ensure we are delivering on our promises.

Sometimes, a change in your products or services is inevitable. If you are planning on altering your customer's experience and want to understand the potential impact, we can help.

Generally, people can be resistant to change; so understanding how you can improve the experience and guide your customers through any imminent change is vitally important in ensuring they remain loyal to you and your brand, long-term.

We'll help you profile your funnel (to identify and attract sticky, high-value customers), understand barriers to shopping and even test out new initiatives or products amongst high-value consumers.

We can provide you with an in-depth analysis of your customer drivers, to help you identify exactly what matters to your customers and mitigate any possible issues before you lose a customer for good.